Trust the minds with experience!
Consulting Times: We are open Monday, Tuesday, Wednesday and Friday 8:30 am – 5.00 pm. Thursdays we offer late night consulting 8:30 am – 5.00pm. Also, we are Saturday late open: 8:30am – 12:00noom.
Our doctors rotate the Saturday morning roster, feel free to call us as to when a certain doctor may be consulting. We run by appointment time and try our absolute best to let patients find local physicians near your home. If you as the patient feel it is urgent you be seen, you need to let us know when making the appointment. We as a practice, will never turn away children, having the best professionals in paediatrics. They will always be seen when requested. If you think you may need an extended appointment for whatever reason, please make the receptionist aware when booking in. This helps us be more punctual and consulting run more fluently to deliver best GP service for you.
Results: Our doctors ask all patients who are referred for tests, follow up results with a doctor’s appointment. This is our practice policy, otherwise specified by the doctor. Repeat Prescriptions and repeat referrals also need an appointment unless you have an arrangement with your doctor.
Fees: The fee policy for Adelaide Hills Country Medical Centre is for full payment of your account on the day. We have EasyClaim available for you to receive your Medicare rebate instantly into your cheque or savings accout. This is done using the eftpos machine and your eftpos card. Bulk billing is at the discretion of the individual doctor, although children under 16 and pensioners are bulkbilled for general consultations. You are always welcome to discuss with the doctor if you feel you are unable to meet our fee policy.
Hospital Inpatients: Some of our doctors have admitting rights to Mt Barker District Solders Memorial Hospital for patients who need admission and ongoing care. You will be cared for by your treating doctor, otherwise a duty doctor from the clinic. The hospital doesn’t have all facilities and can not cater for all needs. If the doctor feels Mount Barker hospital isn’t right for your specific needs, they may need to send you or transfer you to a city based hospital for ongoing care.
Clinpath Laboratories is a well-respected, established pathology practice, managed by a highly qualified team of medical, scientific and management staff. – We are lucky enough to have Clinpath in our rooms Monday to Friday 8:30am – 12:30pm. We also have Adelaide Hills Family Dental who share the building with us. Dr Julian French is BUPA, Medibank Private and HCF preferred, please feel free to stop in or call his rooms on 8391 4100.
Home Visits are at the individual doctors discretion. If you feel the need for a home visit whether yourself, friend or family member please call the clinic and we can assist you. Home visits will be for existing patients only.
If you or a family member are not comfortable with communicating in fluent English, please inform either your doctor or a receptionist. We can then arrange an interpreter to assist you in your consultations.
We pride ourselves on our professionalism here at the clinic. If you have any feedback or suggestions about the service you have received at the clinic, please let us know. If you are at all unhappy with the service the Doctor has provided please speak with your Doctor. If you then feel the situation has not been handled appropriately you may wish to contact the Medical Board of Australia. Please find all information at www.medicalboard.gov.au.